Shipping Policy

Shipping & Returns

Olyndra Auckland is committed to delivering your order as quickly and safely as possible. Below you’ll find information about how we handle shipping, delivery, and returns.

Shipping

We aim to process every order carefully and efficiently. Once your order has been confirmed, you will receive a shipping confirmation email with your tracking details.

Please allow time for your order to be prepared and dispatched from our fulfilment centre.

Order Processing Time:
Orders are usually processed within 1–3 business days after being placed.

Once your order has been shipped, you will receive a tracking number so you can follow your delivery every step of the way.

Delivery Time:
Shipping usually takes 2–5 business days after your order has been processed.

During busy periods or when a product is experiencing high demand, delivery may take an additional 2–3 business days.

Rest assured, our team is always working hard to get your order delivered as quickly as possible.

Delivery Partners

Orders are fulfilled through trusted logistics partners, including NZ Post, to ensure safe and reliable delivery across New Zealand.

We are happy to offer:

✓ Free shipping
✓ Secure delivery
✓ Full tracking updates

Our logistics team continuously monitors deliveries to ensure customers receive regular updates when needed.

Returns

We understand that sometimes an item may not be exactly what you expected.

If you would like to return your order, please contact our support team within 14 days of delivery, and we will guide you through the next steps.

info@olyndra-auckland.nz

Please contact us before sending any items back. Our team will provide the correct return instructions to make sure your return is processed smoothly.

Return Conditions

To qualify for a return:

Items must be unused and unworn
Items must be returned in their original condition
Original packaging and tags should be included where possible
Proof of purchase may be required

Returns sent without contacting our support team first may not be accepted.

Refunds

Once your return has been received and inspected, we will notify you about the approval of your refund.

Approved refunds will be processed back to your original payment method.

Please allow additional processing time depending on your bank or payment provider.

Order Changes & Cancellations

Orders are processed as quickly as possible.

If you need to make a change or request a cancellation, please contact us immediately after placing your order.

Our support team will review your request and assist whenever possible.

Need Help?

If you have any questions about your order, delivery, or return, our customer care team is always happy to help.

Email us anytime: