Return Policy
Returns & Refund Policy
At Olyndra Auckland, your satisfaction is important to us. We offer a 30-day money-back guarantee so you can shop with confidence.
Return requests should be submitted within 14 days after receiving your order. Once your request has been approved, your return should be sent back according to the instructions provided by our support team.
Return Conditions
To be eligible for a return, your item must be:
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In the same condition as received
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Unworn and unused
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With original tags attached
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In its original packaging
You will also need your order confirmation, receipt, or proof of purchase.
How to Start a Return
To begin a return, please contact our customer support team first:
Please do not send items back before contacting us. Our team will provide you with the correct return instructions and guide you through the process.
Items returned without an approved return request may not be accepted.
We do not charge any restocking fees.
Damaged or Incorrect Items
Please inspect your order once it arrives.
If your item is defective, damaged, or you received the wrong product, contact us as soon as possible at:
Our team will review the issue and help find a suitable solution.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
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Personalised or custom-made products
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Personal care or hygiene-related items
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Perishable goods
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Items that cannot be returned for health or safety reasons
If you are unsure whether your item qualifies, please contact us and we will gladly assist you.
Exchanges
Need a different size, colour, or product?
The fastest way to receive your preferred item is to request a return. Once your return has been approved, you can place a new order for the replacement item.
Refund Details
Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved, your refund will be issued back to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional processing time.
If more than 15 business days have passed since your refund approval, please contact us:
Return Shipping
For change-of-mind returns, return shipping costs are the responsibility of the customer unless applicable consumer protection laws state otherwise.
Our support team will provide all necessary return instructions after your request has been approved.
Please ensure returned items are packaged securely to prevent damage during transit.
Need Help?
Our customer support team is always happy to assist you with any return questions.
Contact us anytime:
Olyndra Auckland
info@olyndra-auckland.nz
Thank you for shopping with Olyndra Auckland.